The offer of this online store is proposed in compliance with the current regulation on e-commerce and distance contracts.
The Customer declares to have read all the above information and general conditions of sale, before placing the order.
General conditions of Sale
These general conditions of sale regulate and regulate the methods of sale of the products marketed.
1. Products: prices and features
Except for different indications, the prices of the Products published are expressed in Euro and must be inclusive of VAT.
The price guaranteed to the buyer is the one published on the Website at the time the order is placed. The price established for purchase is fixed and final.
The prices of the Products from time to time published on the site cancel and replace the previous ones and are subject to the actual availability of the Products.
The images of the products are indicative and not binding.
The Customer is responsible for choosing the Products ordered.
2. Orders – billing
Each order of Products transmitted constitutes a contractual proposal of the Customer. The fulfillment of the order is equivalent to confirmation and acceptance of the same.
The fiscal documentation relating to the Products ordered will be issued at the time of shipment of the Products to the Customer who in turn will have to indicate the exact data needed for the billing and specify the shipping address of the invoice.
3. Execution of the order
The order will be executed in the terms specified on the Site.
Normally, deliveries take place within 7 working days for Italy and 15 working days for European destinations for all Products indicated as “available”.
In the event of breakdown of the stock or unavailability of the ordered product, Olio Ciccolella undertakes to inform the customer as soon as possible and to specify a deadline for availability. The Customer will confirm by e-mail his choice, ie wait for the availability of the Product or request a refund.
4. Order acceptance
The conclusion of the contract will only take place when the order is confirmed.
The customer will receive by email a notification of receipt showing the order confirmation with all the elements constituting the contract (products ordered, prices, delivery dates, shipping costs …).
Furthermore, Olio Ciccolella reserves the right not to confirm an order for any reason relating in particular to a problem of supplying Products, or to a problem concerning the order received.
6. Collection of products in case of absence of the customer
In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the Customer. The Products must be collected at the address and in the manner indicated by the carrier.
7. Force majeure
In explicit cases, the following cases are considered as cases of force majeure, in addition to those normally considered by the jurisprudence:
– total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the internet.
In case of force majeure, the execution of the order will be suspended, in the first instance, in full right.
If after a period of 3 (three) months, the parties note the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.
8. Right of withdrawal
8.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if it qualifies as a “consumer” pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and return the Products ordered, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the Products.
8.2 The right of withdrawal referred to in Article 9.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter to. in Ciccolella Oil, Via Adriano Olivetti, 19 Zone A.S.I. – 70056 Molfetta (Ba), Italy, within 10 (ten) working days from receipt of the Products.
8.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Customer Service (email@example.com). Once the return has been authorized, the Customer can send the Product back to the following address: Olio Ciccolella, Via Adriano Olivetti, 19 Zona A.S.I. – 70056 Molfetta (Ba), Italy. Cash on delivery parcels will not be accepted.
8.4 Upon receipt of the Products (and verified their integrity), as soon as possible, Olio Ciccolella will credit the Customer for the cost of the returned Products (as indicated on the invoice), withholding the shipping costs that will remain permanently at customer’s charge.
8.5 The right of withdrawal referred to in Article 8.1 above can not be exercised by the Customer in the event that the Products purchased consist of bottles of oil that have been opened by the Customer himself or if the items being sold have been ordered and produced expressly on customer order.
In case of damage to the goods during the transportation of the returned goods, Olio Ciccolella will inform the Customer of the event (within 5 working days from receipt of the goods in their warehouses), to allow him to promptly report his complaint to the courier chosen by him. and obtain reimbursement of the value of the asset (if insured); in this case, the Product will be made available to the Customer for his return, simultaneously canceling the request for withdrawal.
In the withdrawal period mentioned in Article 15, the Customer is responsible for the object as a custodian. In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will expire.
Payment of the order / order payment is due from the time of order.